US: 8664036954
HK: 800901707 
IN: 0008001008275
AUS: 1800099446
Banking
1. Secure & Safe Depositing
All credit card and other financial transactions are completely 100% safe and secure. Lotus Asia Casino uses highest standards of 128-bit SSL (Secure Sockets Layer) encryption. SSL provides security and data integrity for all communications over networks. Further our identity has been confirmed by the leader in online trust. We carry a seal of "Norton Secured" by VeriSign next to each transaction.
Transactions are processed in US Dollars, Euros and British Pound. Payment can be made through VISA, Fast Bank Transfer, Bank Wire, Click2Pay, Citadel Wallet, PaySafeCard, EcoCard, Bank/Wire transfer and many other options depending on your location.
For the credit card billing descriptor it is requested that you refer to the e-mail confirmation that you receive after making your deposit. We advise our players that they should print their transaction data for your records.
How to Deposit?
- Open the main Lotus Asia Casino lobby.
- Log in by entering your username and password.
- Click on the Cashier button in the upper center of screen.
- Click on Deposit.
- You will be presented with several Payment Methods accepted from your country of residence.
- Click on your preferred payment method and follow the on screen instructions to successfully deposit.
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2. Online Depositing Options
All payment options that are available at your physical location are listed in the Cashier section in the Lotus Asia Casino software. You are requested to click on the Cashier icon in the casino lobby and select your preferred option. Following are some of the popular banking options that are widely used by thousands of players at Lotus Asia Casino.
- - VISA Credit or Debit Card
- - Fast Bank Wire/Transfer
- - Bank Wire
- - Use My Bank
- - My Citadel Wallet
- - Click and Buy
- - Pay Safe Card
- - Giro Pay
- - iDeal
- - UKash
- - EcoCard
A fast and easy method to make direct deposits to your Lotus Asia Casino Account by using your VISA credit or debit card. This is most commonly used option and is available to all players worldwide.
Can be used easily and securely to fund your Lotus Asia Casino account directly from your online banking. The payment option is available in a wide range of countries across the globe.
An offline method of transferring funds to your Lotus Asia Casino account from your local bank.
This option is available for most players worldwide, Use My Bank can be used to fund your account in real-time directly from your bank. Please click on Deposit in the Cashier screen to see if this option is enabled for the country of your residence.
Instant banking, powered by Citadel, is a new generation payment solution that can be used to make fast and easy instant bank transfers through your online banking. A payment assistant will guide you through each step of your deposit process.
An instant, secure and easy way to fund your Lotus Asia Online casino account by using a variety of local payment methods. A payment assistant will guide you through each step of your deposit process.
This service is available in those countries where the Voucher-PINs are sold. How to use Pay Safe Card
- Go to the "Cashier" page in the casino
- Click "Deposit" next to the PaysafeCard option
- Select your amount and click "Ok"
- You will then be redirected to PaysafeCard's website
- Select your country from the drop down menu
- Enter your PIN of your stored e-money voucher and Click "Pay"
- The billing amount will be deducted from the value of the card
Coverage
Countries include: Argentina, Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom
- Go to the "Cashier" page in the casino
- Choose "GiroPay" as your payment method
- Enter your banking details and the amount you wish to deposit and then click "OK"
- You will then be directed to GiroPay's website
- Fill in all the appropriate details, including your online PIN
- Confirm the transaction with your TAN (single use transaction verification number)
- Once the transaction is approved you will be directed back to the casino
Coverage
Giropay in Germany is supported by: Saving Banks (Sparkassen), Postbank, Mutual Banks (Genossenschaftsbanken) and a few private banks (MLP, Cronbank, Readybank, CVW Privatbank, PSD Banks).
iDeal service is available in the Netherlands only as of now and is supported by ABN AMRO, Rabo Bank, Postbank and SNS.
How to use iDeal
- Go to the "Cashier" page in the casino
- Choose iDeal as your depositing option
- Enter the relevant details including the account holder, bank code, account number and the amount you want to deposit
- Click "OK"
- Then select your bank
- You will be directed to your bank's web page and here you need to fill in all your banking access details
- Confirm your transaction and you will be taken back to the casino lobby
The convenient and safe way to pay online! Ukash is delivered as a ready-to-spend 19-digit code, which can be used to pay at any one of the thousands of Ukash-friendly websites. Simply get a Ukash code by converting your cash at any one of thousands of convenient locations. You don't need to register or provide any personal details. You don't even need a bank account. And when you enter the Ukash code at a website your payment is accepted instantly. Find out more at www.ukash.com
How to use Ukash
Ukash is very simple to use, and allows you to pay online immediately. When asked how you would like to deposit, simply choose the Ukash option. Then enter the 19-digit Ukash code plus the value of the voucher. Your payment is accepted immediately. You can use Ukash to make a single payment from £5 - £200 or equivalent. As there is no "account", no further payments can be taken from you. And when you want to pay again just get more Ukash.
Where to Get Ukash
Ukash is available around the world from convenient locations such as corner shops, petrol stations, and newsagents; from kiosks and ATMs and online from many popular e-wallets. Find out how to get Ukash in your country here www.ukash.com
EcoCard is THE globally trusted payment solution, providing secure and convenient access to your money, and allowing the rapid and safe funding of your account utilising a choice of numerous local and international payment options. EcoCard accounts are available in 24 currencies and have local banking arrangements in 33 countries worldwide. The site is available in 7 languages.
Coverage
Excluded countries: USA, Israel, France. Click here for the full list of excluded countries.
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3. Withdrawing Winnings
Lotus Asia Casino offers the fastest withdrawals online. All bonuses are subject to STANDARD BONUS wagering requirements. Please refer to our Terms and Conditions for more info.
Minimum withdrawal amount is $100/ €100/ £100.
Security Policy
Lotus Asia Casino takes all the possible precautions regarding the transactions in order to prevent fraudulent activities and thus ensuring safe and secure gaming. In order to ensure that e-cash Deposits and redemptions are not fraudulently transacted it is recommended that the players should provide proof of identity, copies of their credit cards, a signed deposit history of their transactions and/or other appropriate documentation, particularly when attempting to withdraw credits. This validation process is to ensure protection for our players and our online gaming sites from online fraud.
Why do I need to send in my documents?
In order to protect both ourselves and our members from fraudulent use of a person’s identity and/or funds. The documents are used to validate either a player's identity or their ownership of any credit/debit cards they may have used to deposit into their account. In addition we will also request documents to ensure that withdrawals are paid to the correct recipient, and to offer increased deposit limits where applicable.
What type of documents should I send?
You may be requested to send some or all of the following documents:
- Photographic ID: A copy of a current photographic ID is required for your withdrawal request. This photographic ID can be in the form of a Passport, Driver's License or National ID card. Specifically it is the photograph page of the ID card that we need to verify. Please ensure that all of the details on the document are clearly visible.
- Credit/Debit Cards: A copy of the front and back of any credit/debit card(s) used to fund your account. Please ensure that all details are clearly legible to enable prompt and accurate verification. For security purposes, please feel free to block the middle eight numbers on the front of the card, and the 3 digit security code on the back of the card copy.
- Proof of address: This may be submitted in the form of a utility bill or credit card statement. It should be a recent document, showing your full name at the address registered on your account. If you provide a credit card statement please ensure that you blank out the middle eight numbers of the credit card number.
- Notarized documentation: Your documents will need to be authenticated by an appropriately qualified Notary/Solicitor and dated, signed and stamped as proof of legitimacy.
Tips for Efficient withdrawals
There is no need to withdraw all your winnings at the end of every session. When a casino account is kept in a positive balance then it does not mean that it does not have a decreased daily Deposit limit. The players are welcome to leave a balance in their account until their next visit to the casino. Furthermore, if the player makes use of a credit card to make the online deposits then withdrawals do not increase or decrease the Player's daily deposit limit at the casino.
4. Online Withdrawal Options
There are multiple options ranging from credit card up to the amount of deposits using the same credit card, bank wire directly to your bank account, bank draft sent by post and many more to withdraw your winnings. You are requested to visit Cashier section by clicking on Cashier button in the Lotus Asia Casino Lobby and picking the best option for you.
5. Credit Cards being rejected?
If the Real Players want to withdraw money from their casino Real Account then they have the following options
Please try one or more of the following:
- Try depositing in odd amounts ($27.87 as opposed to $30)
- Deposit in 5-10 minute intervals (at least)
- When depositing, try making one deposit of $100 as opposed to 5 x $20 deposits
- Ensure that the details on your credit card are similar to that with the details registered on the casino. Contact the call centre to validate these details
- Make sure that you have sufficient funds when making a deposit
- If you are getting rejected then don't continue to make transactions, rather contact the call centre for assistance or, alternatively, try another card
- Please ensure that you are entering the correct CVC number (last three digits on the back of your card)
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Email us at support@lotusasiacasino.com for any kind of assistance with purchase or withdrawal transactions.
